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william moorey
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Making Artworks Sell Online

Published on 6/11/2019
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How about considering a postagepaid returns service This may not be practical  Starting From Zero 2.0 Review for all businesses but once again, goes a long way towards establishing trust with your site visitors. By saying you'll cover the cost of returns, it shows you have faith in your product range and if you don't, why are you selling these products, and also means the customer won't be out of pocket in the event that their purchase isn't suitable. Rather than offer the minimum returns period you can, why not consider extending this to 90, or even 365days This is an excellent promotional gimmick and could become your Unique Selling Proposition. You'll find only a very small number of customers will return an item that is a year old, as most return them within a few days, but this looks great from a customer service point of view.

Once the visitor has become a customer, this really is your chance to impress them! You should ask yourself "How can I really impress this customer" with every order you send out. An upgrade on their shipping service, a free gift, or even a handwritten comment on their delivery note can all make a huge difference and get them telling their friends. The latter of these takes seconds to do and costs absolutely nothing why not try it

Once the order has been dispatched, you should send out a followup email a few days later, to make sure that they have received their order and that they are happy with it. Use this as an opportunity to ask the customer for a review always approve all reviews the negative ones can be more valuable to you if people are consistently posting poor reviews for a product, this is something you should look into straight away.

Another tactic that can work very well is to telephone the customer to make sure they received their item don't try to sell them anything just thank them for their order and ask if there was anything that could have been done better.

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